Hello and welcome to vjvault.com support section.
Please read this before sending me an email.
I forgot my password? Can you send it to me?
Yes - Use the password reminder below the log in box to access your password
I used the password reminder, but I did not receive the password / email
Check your spam folder / and your spam options - search for vjvault.com in your email messages.
Can the admin reset the password for me?
No - the passwords are encryped and I do not have the option to reset the password - Sorry.
Do you have any mass loop download option?
No - Sorry
What Codec should I use?
I use MJPEG or PhotoJPEG option. For more info please read this forum page.
I downloaded the file and it plays on my desktop, but my vj software does not play it?
Many vj programs can only handle certain codecs. You will need to re-encode the clip into a format your vj software likes.
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